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AGREEMENT
This agreement is between you and
LOCALTRADER.INFO
LOCAL TRADER CERTIFIED SEAL
You may not host the Local Trader Certification
Award Seal on your own server. You must follow our
installation instructions in order to display the
seal from your website. We are able to assist you
with the installation, if required.
BILLING
Membership fees will be billed annually until
membership is cancelled by the member by signing
into the member account on the LOCAL TRADER website
and cancelling the membership.
REFUNDS
Refunds are available when you cancel your
membership before the end of its term for each
unused month. No refunds are available for
part-used months. No refunds are made for the
original registration fee.
MULTI SITE MEMBERSHIPS
Local Trader memberships are assigned to a website
under one domain name. Please make a fresh
application for each additional domain name.
MEMBERSHIP ACCEPTANCE
Local Trader reserves the right to refuse
membership and the granting of the Local Trader
Site Certification Award Membership Seal. Upon an
initial membership application, a Local Trader
Membership Seal is awarded to the applicant with a
three (3) star rating. This is the default star
ranking assigned to all new members. A Local Trader
operator will then review your website and the
procedures published on your site, based on a 'Yes'
or 'No' check list. The Local Trader Gold Star
Ranking system has been developed to employ the use
of an algorithm based on point scoring. Every Yes
or No answer to the operator's checklist will add
to a total score, and the member's star ranking
will be awarded based on this score. At no time
does any human operator make the decision on how
many stars to award a member. Site reviews can take
up to eight weeks. New members will be notified of
the actual star ranking awarded to their domain
once their site was reviewed. When this star
ranking is less than the three stars initially
awarded, assistance will be provided to help the
new member regain his initially issued ranking of
three stars in the fastest possible time. A star
ranking of four (4) stars may be awarded after this
review. LOCAL TRADER reserves the right to refuse a
membership application without giving reason.
WEBSITES WHICH ARE OFFERING A PRODUCT OR SERVICE
LISTED ON THE LOCAL TRADER PROHIBITED LIST, CAN NOT
APPLY FOR MEMBERSHIP. LOCAL TRADER WILL BE THE SOLE
JUDGE AS TO WHICH PRODUCTS ARE ACCEPTABLE.
COMPLAINTS
Any consumer filing a complaint must first attempt
to resolve the issue with the merchant. Only after
seeking resolution with the merchant may a
complaint be filed. All complaints filed must be
reasonable and professional. Any complaints
containing foul language will automatically be
disregarded and not taken seriously. If a complaint
is filed Local Trader will if requested serve as an
intermediate between the merchant and the consumer.
By participating in the Merchant Certified program
the merchant's obligation is to respond to such
mediation. Any participation is voluntary. The
merchant is under no circumstances forced to comply
with any demands from the consumer and is
ultimately responsible for the outcome of such
mediations. Mediation will only serve as a last
resort of any conflict between a merchant and a
consumer. Merchants are strongly encouraged to
abide by traditional and reasonable Internet
business and refund practices. Furthermore, member
merchants are not obligated to follow any advice or
suggestions from either Local Trader or any
consumer but are strongly urged to seek resolution
in any matter put forth to them.
MAINTAINING YOUR 5 STAR RATING OR REGAINING A LOST
STAR
In order to maintain your 5 star rating, you
must ensure that you do not allow more than one (1)
complaint to remain unresolved for more than 21
days. To regain a lost star, you must ensure that
all outstanding complaints were resolved and no new
complaints were filed which remain outstanding for
more than 21 days for a period of three (3)
consecutive months. FOUR (4) or more open issues
remaining unresolved or without any correspondence
from a member for more than 21 days, and all at the
same time, will result in the loss of one (1) star.
It is the responsibility of each member to ensure
that his/her contact details, particularly his/her
email address, are correct and up to date at all
times. Unresolved
disputes can cause revocation of membership.
INDEMNITY
Any merchant is responsible for their own business
and business practices including websites and
customer service policies. You agree to indemnify
and not hold us responsible for any claims arising
from the use of the Local Trader membership. Local
Trader will under no circumstance be liable for any
damages or losses incurred from the use of this
website or from information provided through this
website.
TERMINATION OF AGREEMENT
A merchant may terminate this agreement by sending
an email to Local Trader stating that membership is
cancelled. Local Trader reserves the right to
terminate any membership at any moment and for any
reason.
OTHER
By using this website you further agree to any
other information, including rules and regulations,
that are posted on this website but are not
included in this agreement.
COPYRIGHT
All contents on this website are copyrighted under
international copyright laws.
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